Welcome to AMINOSPX
Before entering the AMINOSPX website, please confirm that you understand the following:
Returns & Refunds
Understand when refunds, replacements or other remedies may be available for your AMINOSPX order.
This Refund Policy explains when refunds, replacements, store credits or other remedies may be available for purchases made through Aminospx.
Nothing in this Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law (ACL).
This Policy applies to all purchases made through the Aminospx website unless otherwise stated in writing.
Where products fail to comply with consumer guarantees that cannot lawfully be excluded, customers may be entitled to remedies provided under the Australian Consumer Law.
This Policy operates in addition to, and does not limit, those rights.
Subject to assessment and applicable law, a refund, replacement, store credit or other appropriate remedy may be available where:
Each request will be assessed based on the circumstances of the order and the information available.
Subject always to rights available under the Australian Consumer Law, Aminospx does not generally provide refunds or accept returns for:
Nothing in this section limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
If an order arrives damaged, contains an incorrect product or you believe a product is defective, please notify Aminospx as soon as reasonably practicable, preferably within 48 hours of delivery.
Please provide:
Earlier notification assists us in investigating the issue but does not limit any non-excludable rights under the Australian Consumer Law.
Lyophilised (freeze-dried) material may occasionally crack, fragment, crumble or become loose within the vial as a result of normal movement during transportation.
This change in physical appearance does not compromise the integrity of the lyophilised material and, by itself, does not indicate that a product is damaged or defective.
An intact cake, fragmented cake or loose powder may all represent normal physical presentations of a lyophilised product.
Please retain the affected product and all original packaging while a claim is being assessed.
Aminospx may request additional photographs, information or documentation where reasonably required to assess a claim or assist with a carrier investigation.
Where appropriate and lawful, we may also request that the product or packaging be returned for inspection before determining the appropriate remedy.
Products should not be returned to Aminospx unless return instructions have first been provided by our support team.
Where a return is required, customers will be provided with the appropriate return instructions.
Unauthorised returns may delay assessment of the request and should not be sent without first contacting Aminospx.
Depending on the circumstances and applicable law, an approved remedy may include:
Where a replacement is approved, Aminospx will arrange dispatch of the replacement at no additional shipping cost to the customer. Replacement orders will be sent via AusPost Express as soon as reasonably practicable, subject to stock availability, with tracking provided following dispatch.
The appropriate remedy will depend on the nature of the issue and any rights available under the Australian Consumer Law.
Where a monetary refund is approved or required under applicable law, the refund will be returned to the original payment method.
Examples may include:
Approved refunds are generally processed by Aminospx within 3-7 business days, although additional processing time may be required by the customer’s bank, card provider or other financial institution.
Refunds cannot ordinarily be redirected to an alternative payment method or account.
Where a product needs to be returned as part of an approved claim, Aminospx will provide the customer with return instructions.
Return shipping costs will be covered by Aminospx where required under Australian Consumer Law. In other circumstances, any applicable return shipping costs will be advised before the return is arranged.
If an order appears to be significantly delayed or lost in transit, please contact Aminospx with your order number and relevant tracking information so we can investigate with the carrier.
Where tracking records indicate that an order has been delivered but the parcel cannot be located, please contact Aminospx promptly.
We may request confirmation of the delivery address and other relevant information before raising an investigation with AusPost.
A refund or replacement will not automatically be issued solely because a shipment is delayed or tracking indicates delivery. Each matter will be assessed based on the circumstances and applicable consumer rights.
If you need to cancel or amend an order, please contact Aminospx as soon as possible.
Where an order has not yet entered processing or been dispatched, we will make reasonable efforts to accommodate the request.
Once an order has been processed or dispatched, cancellation or amendment may no longer be possible.
Any subsequent request will be handled in accordance with this Refund Policy and applicable consumer law.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Where an order is returned, delayed or requires re-delivery because of incorrect or incomplete information supplied during checkout, additional shipping charges may apply, subject to applicable law.
Customers are also responsible for monitoring tracking information and arranging receipt or collection of their parcel where required.
All Aminospx products are supplied exclusively for legitimate laboratory, analytical, scientific and in vitro research purposes.
Products are not for human or animal consumption.
The intended research-use status of a product does not exclude or restrict any consumer rights that apply under Australian law.
If you have a concern regarding an order, please contact Aminospx first so our support team has an opportunity to review the issue and work toward an appropriate resolution.
Where a replacement, refund or other remedy has already been arranged, customers should allow reasonable time for that process to be completed before initiating a payment dispute.
Nothing in this section limits any rights a customer may have through their payment provider or under applicable law.
Aminospx may update this Refund Policy from time to time to reflect changes to our operations, policies or applicable requirements.
The latest version published on the website will apply from its stated effective date.
For refund, replacement, damaged-order or return enquiries, please contact:
Email: support@aminospx.com
Website: aminospx.com
Location: Sydney, New South Wales, Australia
Please include your order number when contacting us about an existing order.
AMINOSPX products are supplied exclusively for legitimate laboratory, analytical, scientific and in vitro research purposes and are
not intended for human or animal consumption.
