This Refund Policy explains when refunds, replacements, store credits or other remedies may be available for purchases made through AMINOSPX.

Nothing in this Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law (ACL).

1. Scope

This Policy applies to all purchases made through the AMINOSPX website unless otherwise stated in writing.

2. Australian Consumer Law

Where Products fail to comply with consumer guarantees that cannot lawfully be excluded, customers may be entitled to remedies provided under the Australian Consumer Law (ACL).

This Policy operates in addition to those rights.

3. Eligible Refund Requests

Subject to assessment, remedies may be available in circumstances including:

• An incorrect Product is supplied.
• A Product arrives damaged.
• A Product is defective.
• An order is confirmed lost in transit.
• A Product materially differs from its published specifications.

4. Non-Refundable Requests

Subject always to the Australian Consumer Law, refunds are generally not available in circumstances including:

• Change-of-mind purchases.
• Incorrect Product selection by the customer.
• Products that have been opened or altered after delivery.
• Delays outside AMINOSPX’s reasonable control.
• Incorrect delivery information supplied by the customer.

5. Damaged, Incorrect or Defective Products

Please notify us as soon as reasonably practicable, preferably within 48 hours of delivery, if you receive a damaged, incorrect or defective Product.

To help us investigate the issue, please provide:

• Your order number.
• Photographs of the Product.
• Photographs of the packaging.
• A photograph of the shipping label.
• A description of the issue.

Earlier notification assists our investigation but does not limit any non-excludable rights.

6. Product Assessment

We may request further information or, where appropriate and lawful, request the return of the Product or packaging for inspection before determining the appropriate remedy.

7. Approved Remedies

Depending on the circumstances and applicable law, an approved remedy may include:

• A replacement Product.
• Repair, where applicable.
• Store credit.
• A refund to the original payment method.

8. Refund Processing

Approved refunds are generally processed within 3–7 business days.

Please note that your bank or financial institution may require additional time before the refunded amount appears in your account.

9. Shipping Costs

Where AMINOSPX is responsible under the Australian Consumer Law or otherwise agrees to provide a remedy, reasonable shipping costs associated with that remedy will be handled in accordance with applicable law.

10. Contact Us

If you have a question about a return, refund or an issue with your order, please contact us.

AMINOSPX

Email: support@aminospx.com
Website: aminospx.com
Location: Sydney, New South Wales, Australia

11. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will be published on our website.