FAQ & Support
Find clear answers about AMINOSPX research materials, quality testing, Certificates of Analysis, ordering, shipping, storage and customer support.
Browse by topic to find clear information about research use, product quality, COAs, ordering, shipping, storage, returns and customer support.
AMINOSPX supplies research materials intended exclusively for legitimate laboratory, analytical, scientific and in-vitro research purposes.
No. Products supplied by AMINOSPX are not intended for human consumption or for medical, therapeutic, diagnostic, veterinary, cosmetic or food use.
AMINOSPX supplies research materials intended exclusively for legitimate laboratory, analytical, scientific and in-vitro research purposes. We do not provide medical, therapeutic or healthcare advice, nor do we publish dosage recommendations or administration guidance.
Our Products are intended to support legitimate laboratory, analytical, scientific and in-vitro research conducted by qualified researchers, laboratories, universities, research institutions and other organisations undertaking scientific investigation.
Customers are responsible for ensuring Products are lawfully purchased, possessed and used within their jurisdiction and for complying with all applicable laws, institutional requirements and accepted laboratory practices.
AMINOSPX partners with carefully selected manufacturing facilities and operates a progressive quality documentation programme. Independent laboratory testing is commissioned over time to support transparency and provide researchers with product-specific quality documentation where available.
Where applicable, AMINOSPX commissions independent laboratory analysis to support product identity and purity. Supporting documentation is published where available and may include analytical techniques such as High Performance Liquid Chromatography (HPLC), Mass Spectrometry (MS), impurity profiling and other laboratory methodologies relevant to the Product.
Depending on the Product and available documentation, independent laboratory analysis may include HPLC, Mass Spectrometry (MS), identity verification, impurity profiling, residual solvent analysis where applicable and other analytical methodologies relevant to the Product.
HPLC is an analytical laboratory technique commonly used to assess the purity of chemical compounds by separating components within a sample to evaluate purity and detect impurities where applicable.
Mass Spectrometry (MS) is an analytical technique used to verify molecular identity by measuring the mass-to-charge ratio of molecules.
AMINOSPX's quality programme includes carefully selected manufacturing partners, supplier qualification processes and the progressive commissioning of independent laboratory documentation.
Independent laboratory documentation is progressively commissioned across the AMINOSPX product range. Existing Products may be periodically reviewed while updated documentation may be commissioned where manufacturers or production sources change.
A COA is a laboratory document that may provide information relating to a Product's identity, purity and other analytical characteristics. Where available, COAs are published to support scientific transparency.
AMINOSPX progressively commissions and publishes independent laboratory documentation across its product range. Where a COA has not yet been published, this does not necessarily indicate that manufacturer quality controls or supporting documentation are absent.
Available Certificates of Analysis can be accessed from the relevant Product page and through the AMINOSPX COA Library.
AMINOSPX is committed to transparency in the presentation of product information and quality documentation.
No. Guest checkout is available, although creating an account allows you to view your order history, manage addresses and access previous purchases.
Browse the product catalogue, add your selected Products to your cart and complete the secure checkout process.
AMINOSPX accepts major credit and debit cards through approved payment providers together with Bank Transfer (EFT).
Orders may be amended or cancelled before processing or dispatch where practical.
Bulk purchasing may be available for eligible Products. Please contact AMINOSPX to discuss larger research orders.
Please contact us if you are looking for a Product not currently listed.
AMINOSPX currently ships throughout Australia unless otherwise stated.
Orders are generally dispatched within 1–2 business days. Delivery timeframes vary depending on destination and courier performance.
Yes. Tracking information is provided where available after dispatch.
Contact us if your order has not arrived within a reasonable time after the estimated delivery window.
Products are securely packaged to help protect them during transit and maintain presentation upon delivery.
Storage recommendations are provided on individual Product pages where applicable. Products should be stored in accordance with the published storage recommendations and handled using appropriate laboratory practices.
Please refer to our Refund Policy. Remedies may be available where required under Australian Consumer Law or where Products are damaged, incorrect or defective.
Contact AMINOSPX promptly with your order number and supporting photographs.
Notify us promptly with supporting photographs so we can assist.
AMINOSPX takes reasonable steps to protect personal information. Please refer to our Privacy Policy.
Subject to applicable law, you may request access to or correction of your personal information in accordance with our Privacy Policy.
Please contact support@aminospx.com during published business hours. Our team can assist with product enquiries, quality documentation requests, order support and general research material information.
